Frequently Asked Questions
Frequently Asked Questions
We will answer any questions you may have about using our services. We also welcome consultations from those who have not yet made specific plans.
Service
What kind of places can I go to?
We can accommodate all kinds of scenarios, from domestic and international travel to day trips for shopping, hospital visits, and ceremonial occasions. Even if you haven't decided on a specific destination, we can propose a plan while listening to your preferences.
Price
How are the fees determined?
The total cost is determined by combining the base fee, fees based on support time, and actual expenses such as transportation costs. For details, please see our pricing page or contact us for a free, personalized quote.
Safety
病気や怪我がある状態でも利用できますか？
Of course. Our nurses will assess safety from a medical perspective and coordinate with your primary physician to ensure a comprehensive support system for the day. Please feel free to consult with us about your current condition first.
Booking
What are the cancellation terms?
Cancellations made up to 8 days before the scheduled date are free of charge. We are flexible in accommodating sudden circumstances such as illness, but please refer to the written contract for detailed regulations.